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About Us

We are a local charity working in Hackney, Newham and Tower Hamlets.

We provide free advice, information and advocacy to help people resolve the problems they face. We help with problems involving welfare benefits, housing, debt, money management, employment, consumer, and family and personal issues.

Most of us are volunteers, almost 100 in our team of 130 – we couldn’t open our doors every day without our amazing volunteers, who donated over 64,000 hours of their time last year.

Our advice is free, confidential, impartial and independent. We value diversity, promote equality and challenge discrimination.

We aim to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

Last year, we helped 39,000 people with over 45,000 problems, increasing incomes for people using our service by £19 million.

What our service users say

“I really am very grateful. I had all these thoughts going round and round… Thank you so much for sorting this out.”

“Thank you for your time, compassion and empathy but most of all for enabling me to breathe… I will never forget you! Forever in my heart.”

“I contemplated suicide before coming to Citizens Advice because I was stressed and fed up because nobody could help me. From the initial phone call that inspired me to come to the appointment, to sorting out my problem, I feel relaxed and able to breathe again.”

“I wish to express my heartfelt appreciation for the help you gave me when I was desperately in need, your advice and effort really set my heart and mind at rest and ultimately made me who I am today.”

We are funded through grants and donations which support our work, including volunteer training and travel costs. We grew from three separate Citizen Advice Bureaux working in Hackney, Newham and Tower Hamlets since 1969, which merged in 2004 to become Citizens Advice East End.

Donate now and help us to keep giving advice for free. Donate now.

Our latest annual report

Our Annual Report 2015-16 is available.

A big thank you

We’d like to thank our trustees, funders and supporters.

Our trustees

David Ross (Chair)
Hazel Capper
Edward Fry (Vice Chair)
James Ludlam
Caroline Selman
Jeremy Shapiro
Sharmin Tarkin
Stephen Vaudrey

Our funders and supporters

London Borough of Hackney
London Borough of Newham
London Borough of Tower Hamlets
Big Lottery Fund
Herbert Smith Freehills LLP
Hackney Learning Trust
Citizens Advice
Martin Lewis Fund
Social Action for Health
Comic Relief
Trust for London
City Bridge Trust
Genesis Housing Association
L&Q London Housing Association

Thanks to all the individuals who have supported us with donations and contributions in kind.