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About this site

Accessibility

Introduction

Our website is designed to conform to World Wide Web Consortium accessibility standards, but there are some things you can do to make our site even easier to use:

Site accessibility features

Skipping to content and footer links

For users who have assistive technology such as screen or Braille readers, we have included two links at the top of every page to allow you to bypass repetitive information:

  • a skip to content link which takes you straight to the main heading on the page
  • a skip to footer link which takes you to a selection of useful links.

Resizable text

By default, text is set at a medium font size, but you can resize the text on all pages using options in your web browser.

Flexible width and scalable layout

You can drag the four edges of the website to display any size you want. The page content adjusts automatically to display correctly for the shape you choose:

  1. If you have full screen display, select the ‘Restore down’ button at top right, to see the edges of the display window.
  2. Move the pointer over a display window edge until two arrows appear.
  3. Drag the top, bottom and side edges to the shape and size you want.

You can change your display this way in any application, not just on our website (although the content may not adjust). Next time you visit us and choose ‘Restore down’, your display will be the size and shape you last chose, regardless of where you chose it from.

Customising your computer

AbilityNet and the BBC have developed some tutorials which tell you how to customise your computer to give you a better experience when using the web. For example, you can find out how to:

  • change how information is shown on your screen, to get more on, or to see content more clearly
  • change colours and fonts, a good idea if you have a visual impairment and need more contrast
  • adapt the mouse, for example, to slow it down, make the pointer bigger, or if you are left-handed
  • change a variety of keyboard settings, including the rate at which the cursor blinks.

Go to AbilityNet for more information, or My Web My Way to see the tutorials.

Using keyboard shortcuts

You can use keys on the keyboard to move around our website more quickly. These are called shortcuts, and the keys you use depend on your browser. Find information for the four main browsers by selecting:

Internet Explorer version 9 shortcuts
Internet Explorer version 8 shortcuts
Internet Explorer version 7 shortcuts
Chrome shortcuts
Firefox shortcuts
Safari 8 shortcuts
Safari 6/7 shortcuts

Useful links

You can download free software from the web, and find out about accessibility features for a variety of systems:

www.abilitynet.org.uk – for information about customising your computer
My Web My Way – for information and tutorials, developed by the BBC and AbilityNet, on customising your computer
www.screenreader.net – for access to the free screen reader Thunder
www.microsoft.com/enable/training/default.aspx – Microsoft accessibility wizard and how to use it
www.google.com/accessibility/all-products-features.html – Google accessibility tools
www.apple.com/accessibility – Apple Macintosh accessibility features
www.accessfirefox.org – accessibility features in Firefox and download extensions

Disclaimer and copyright

Disclaimer

The information in this website is for general guidance on your rights and responsibilities and is not legal advice. If you need more details on your rights or legal advice about what action to take, please contact an adviser or solicitor.

You can get help on choosing and using a solicitor.

To find a solicitor or other legal adviser in your area, you can use the Civil Legal Advice (CLA) Legal Adviser Directory. Go to the Ministry of Justice website at www.gov.uk.
Citizens Advice East End (an operating name of East End Citizens Advice Bureaux) has tried to ensure that the information on this website is accurate. However, Citizens Advice East End will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice East End endeavours to provide a service of the highest quality; however, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of eastendcab.org.uk.

Citizens Advice East End assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice East End of the linked website or any association with its operators. Further, Citizens Advice East End has no control over the availability of the linked pages.

Copyright

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice East End and other copyright owner(s) as specified. No part of this site or sub-domains of this site may be distributed or copied for any commercial purpose.

Privacy and cookies

Citizens Advice East End is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice East End will treat your personal information as confidential and your details will not be given or sold to anyone.

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Cookies

We use cookies to track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website.

How you can manage or delete cookies

If you don’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:

Your personal information

When you provide Citizens Advice East End with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely. Our Citizens Advice information charter provides full details of how we handle your personal information.

Citizens Advice East End makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice East End cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website eastendcab.org.uk and it’s subdomains; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.